Privacy
All personal consumer information submitted through this web site will be held confidential within the company.

Shipping for Blank Apparel
In most cases orders placed before 2PM EST will be shipped from the warehouse the same day.
Rush orders for Second Day and Overnight Order will ship the same day but must be placed before 2PM EST.
We recommend that you call in advance to arrange orders wich are time sensitive.

Items that are out of stock:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

Refund/Exchange Policy
We offer a 30 Money Back Guarantee on almost every product we offer.
Note: 20% Re-Stock Fee Applies to all returned merchandise. (Shipping costs are non-refundable)
Returns must be postmarked within 15 days of purchase.
Call in advance to obtain an RMA number (Return Merchandise Authorization)
Stellar Apparel will not accept returns without prior authorization
Pease call customer service at 508-485-5511 (M-F 9-5 EST)
Return merchandise with RMA# (clearly marked on outside of package) to:

Stellar Apparel.com
(print RMA# number Here)
10 Main Street
Marlboro, MA 01752

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please call us directly to submit a cancellation within 24 hours of placing your order to our business phone at 508-485-5511.

Cancellations must be made by the person who placed the original order. We must collect the following information via a live phone conversation: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a valid cancellation was submitted, and your order was shipped out afterwards, we will gladly refund the complete balance charged including the cost for ground shipping. However, if the cancellation was documented as received after the order was shipped, we will refund only the merchandise subtotal less shipping costs and restocking fees which apply.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make phoned (RMA) request. See Return Policy for more details.

30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

One-Year Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.

Manufacturer Warranty
Manufacturers sometimes offer additional warranty. Customers should contact the manufacturer after warranty expires.

Artwork Files
Customer's artwork files such as .AI or .EPS and also embroidery digitized files (.DST) can be provided by media (CD/DVD) or via E-Mail or provided to a third party you designate for a processing fee of $25.00